Good questions, plain answers.
Do I need a call before ordering?
No. Every flat-rate package runs from the online brief. If something in your brief is unclear, we ask by email. Calls are only part of the founder-led options.
How fast will I get my files?
Each package lists its delivery time in business days. The clock starts when your invoice is paid and your brief is complete. Rush delivery cuts the time in half for 50% more.
How do I pay?
We email a secure online invoice within one business day of your order. Pay it by card or bank transfer. Work starts when it is paid.
What if I want changes?
Each package includes one or two revision rounds, listed on the package. A round is one consolidated list of changes. Extra rounds are $95 each.
Who owns the work?
You do. When your invoice is paid in full, you own the final files we deliver for your business. Fonts we choose are free for commercial use, and any stock images are licensed for your use.
Will you log into my accounts?
No. We never ask for your passwords. For Etsy, Pinterest and social media we deliver finished files and step-by-step instructions you can follow in minutes. For websites, we launch on hosting you own by accepting an invitation you send, and you keep full control.
Do you check trademarks?
No. We are not a law firm and don't provide legal advice or trademark clearance. Before you invest in a name or logo, we recommend a search with the USPTO or a review by an attorney.
Is the portfolio real?
Yes, and we label everything. Brands marked “Lincoln & Main brand” are businesses we built and run today. Brands marked “Concept project” are fictional businesses we designed to show our range.
Do you use AI?
Yes. We use AI tools to help draft, design and check work. Every deliverable is reviewed and approved by a person before it reaches you.
What if you miss my delivery date?
If we miss it, we refund any rush fee you paid and deliver as soon as possible. You can also cancel for a full refund if we haven't delivered a first draft within five business days of the promised date.
Can I get a refund?
You can cancel for a full refund any time before we deliver your first draft. After a first draft is delivered, payments are non-refundable because the work has been done.
What's the difference between packages and founder-led work?
Packages turn your brief into finished files. Founder-led work adds live strategy sessions with Tamika, the studio's founder, to make the bigger decisions: positioning, offer, pricing and launch plan.
Didn't see yours?
Send it here. We reply by email within one business day.